Are you a marketing and communications professional? Do you love working with schools but feel stuck in your current role? Do you want to learn even more about digital marketing? Most of all, do you want to harness your creative and analytical skills to make a difference?
Yes? Awesome! We want to hear from you!
Kreative Webworks is a digital agency specializing in enrollment marketing for schools for almost a decade, and we’re looking for our next Client Success Manager!
Location: This is a permanent “Virtual” position. That’s right, we have a beautiful office in Capistrano Beach. CA, but if you’re self-motivated and a good fit, you can work from the comfort of your home…or coffee shop, or anywhere in the country that has a good internet connection.
As a Client Success Manager, you are a company ambassador to a select group of our school clients. You are the primary advocate for the schools you work with, while always being an advocate for the company.
As the main point of contact, you are your client’s go-to person and will act as their liaison with the rest of our team and external vendors. You want to be the first person they think of when they have a question or a problem.We’ll train you to…
We’re working on a systematic approach to onboarding specifically for this position. It consists of training on our systems, one-on-one guidance, self-study, some terrific certifications (on company time) and hands-on experience with a mentor.
Responsibilities: You are not directly responsible for retention; however, you are directly responsible for your account’s impression of us as a company. If a client will not give us a 5-star review, that indicates that we as a company could have done better. It will be your responsibility to…
What are the core skills that we’re looking for?
Soon you will be able to look at a schools’ existing website, analyze it and make recommendations for improvement. That means visually, layout, content, and messaging. You MUST have great communication skills and an understanding of marketing, and the way people react to the written word and visual elements. In short, we are looking for someone who has an aptitude for the psychology of marketing.
CSM Duties (specific)
Compensation & Benefits:
Our focus is not on the next sale. We are not a website factory churning out sites all day and moving on to the next one. We help schools grow their businesses. Our clients are long-term partners with whom we work closely in order to help them reach their goals.
At Kreative Webworks, you will not be just a cog in the machine. You will matter. The work you will do will matter. The gifts and skills you bring to the table will matter. Any flaws you might have will be opportunities for growth and development. The direction you want to grow in will matter.
It's an exciting time for us right now! We are looking for talented, passionate individuals to bring onto our team. If you think that Kreative Webworks sounds like the kind of place you would be a great fit for, send us an email below. Even if we don't have the job you're looking for right now, a need could arise at any moment—we don't want to miss out on you!
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